What we can usually help with
- Windows login password. If you can't log into your Windows computer, we can usually reset the password without losing your files.
- Email account recovery. Walk you through Gmail, Yahoo, or Outlook account recovery — using their official process safely.
- Browser-saved passwords. Recover passwords saved in Chrome, Edge, Firefox, or Safari (when you have access to the computer).
- WiFi password. Recover the WiFi password from a computer that's currently connected.
- Document passwords. Sometimes recoverable, sometimes not — depends on the type and version.
- Setting up password managers. So you stop forgetting passwords in the first place.
What we can't do
We're going to be straight with you:
- We can't "hack" anyone else's account, and we wouldn't if we could. If someone you know passed away or you suspect a partner is hiding something, we can't help with that.
- We can't recover encrypted files or BitLocker-locked drives without the recovery key. Modern encryption is mathematically unbreakable.
- We can't bypass account recovery for accounts you don't own or can't prove you own.
- Some online accounts (especially crypto wallets and certain banks) genuinely cannot be recovered without the original credentials. If a service tells you the account is gone, it's gone.
Avoid these scams
⚠️ Beware of "password recovery" services online. Many are scams that take your money and either do nothing or use your information against you. If a service says they can recover ANY password, it's almost certainly fraud. Read our scam guide →
Stop forgetting passwords forever
Most password problems happen because people are trying to remember 50+ passwords without help. We can set you up with a password manager (Bitwarden, 1Password, or built-in browser tools) so you only need to remember one strong password — and never get locked out again.
Ready to fix it? Diagnosis is free, pricing is flat, and we treat your machine like it's our own. Call (440) 596-0009 or stop by — we serve North Ridgeville, Westlake, Bay Village, Rocky River, Avon, Avon Lake, Elyria, Sheffield Village, Sheffield Lake, and surrounding West Shore communities.