What we can do remotely
- Software troubleshooting and installation
- Email setup and configuration
- Printer installation and troubleshooting
- Browser issues, popup cleanup, settings
- Slow computer cleanup (lighter cases — bigger jobs need to come in)
- Walking through how to do something the right way
- Software updates and configuration
- File transfer between computers
- Cloud service setup (Google Drive, OneDrive, iCloud, Dropbox)
- Backup configuration and verification
What needs to come in instead
- Hardware issues (anything physical broken)
- Computer that won't turn on or boot
- Severe virus infections (some malware blocks remote tools)
- Hard drive replacement or upgrades
- Anything involving opening the computer
How does remote support work?
- You call us. We talk through what's going on and confirm remote is the right fit.
- You install a small remote tool. We use trusted, secure remote support software (the same kind big IT companies use). You download it, run it, and give us a one-time access code.
- You see everything we do. The whole session is on your screen. You can take control back at any time. We can't see anything you don't show us.
- Session ends, access ends. When we close the session, our access is gone. We can't get back in unless you start another session and give us a new code.
⚠️ Important warning: If someone calls YOU claiming to be from Microsoft, Apple, your bank, or any tech support and asks for remote access — it's a scam. Hang up. Real tech support doesn't cold-call you. Read our scam guide →
Pricing
Remote support is typically billed by the issue or by time, depending on what you need. Quick fixes can often be done in 15–30 minutes. We tell you the price up front before any work begins.
Ready to fix it? Diagnosis is free, pricing is flat, and we treat your machine like it's our own. Call (440) 596-0009 or stop by — we serve North Ridgeville, Westlake, Bay Village, Rocky River, Avon, Avon Lake, Elyria, Sheffield Village, Sheffield Lake, and surrounding West Shore communities.